Terms of Service

1. Introduction and Acceptance

These Terms of Service ("Terms" or "Agreement") constitute a legally binding contract between You ("User", "You", "Your") and Arus Innovation Private Limited, having its registered office at L-148, 5th Main Road, Sector 6, HSR Layout, Bangalore-560102, Karnataka ("Company", "Live@HUMINI", "We", "Us", "Our").

By accessing, downloading, registering for, or using the Live@HUMINI mobile application ("App" or "Service"), You:

• Confirm that You have read and understood these Terms;
• Provide Your express Assent to be legally bound by them; and
• Agree to comply with all applicable laws and regulations.

If You do not agree to these Terms, You must not access or use the Service.

2. Interpretation and Definitions

Words with initial capital letters have meanings defined below. These definitions apply whether used in singular or plural.

• Account means a registered profile created by You to access the Service.
• App means the HUMINI mobile application.
• Assent means express agreement by clicking "I Agree" or similar mechanism.
• Company refers to Arus Innovation Private Limited.
• Country means India.
• Device means any device capable of accessing the Service.
• Event / Moment means a personal occasion created by a User for celebration and interaction.
• Group means a private, invite-only circle of people known to one another, created within the App. There is no public directory or search.
• Admin means the creator of a Group or a member the creator has appointed; only admins may invite people to a Group.
• Member means any User who belongs to a Group.
• Heart means the emotional register a Moment carries, either Joy (celebrating with someone) or Care (standing with someone through a hard time).
• Video Byte means a short video (up to approximately 60 seconds) recorded in response to a Moment and assembled into a private playlist for that Moment's recipient.
• Invitation means a pre-authorisation entry an admin creates, using a mobile number, to admit a person to a Group.
• Personal Data means any information relating to an identified or identifiable individual.
• Service Provider means any third party engaged to process data or assist in providing the Service.
• Usage Data means data collected automatically through use of the Service.

3. Eligibility

3.1 Minimum Age

The Service is strictly available only to individuals aged 18 years or older.

If applicable law requires a higher age for lawful data processing without parental consent, that higher age shall apply.

3.2 Account Conditions

By creating an Account, You represent that:

• You are at least 18 years old;
• You will provide accurate and truthful information;
• You will maintain only one Account;
• You are not restricted or previously banned from using the Service.

Creating an Account using false information or on behalf of another person is strictly prohibited.

4. User Obligations

You agree to:

• Comply with all applicable Indian laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023;
• Provide accurate and updated information;
• Use the Service responsibly and lawfully;
• Access camera and microphone only during legitimate use of features;
• Invite people to a Group only where You are an admin and the invitee is known to You;
• Regularly review updates to these Terms.

5. Prohibited Conduct

You shall not:

• Create false identities or impersonate others;
• Access another User's Account;
• Use bots, crawlers, scraping tools, or automation;
• Circumvent security or access controls;
• Upload malware, viruses, or harmful code;
• Reverse engineer or decompile the App;
• Monetize or resell the Service without authorization;
• Interfere with Service functionality;
• Share confidential information without consent;
• Publicly post or distribute Group invitations, or use them to admit people not known to the Group;
• Record, screenshot, download, or redistribute another member's Video Byte or call outside the App;
• Attempt to display or share adult content, including but not limited to: sexually explicit content, exploitative nudity, content involving minors, or non-consensual intimate content.

Violation of this Section may result in suspension or permanent termination of Your Account.

5.1 Community Guidelines and Zero Tolerance

The conduct rules in this Section are Our Community Guidelines. We operate a strict zero-tolerance policy towards objectionable content and abusive behaviour. As a condition of Your continued access to the Service, You agree not to create, upload, transmit, request, or engage in any objectionable content or abusive conduct, whether in a Moment, a Video Byte, a call, or any other interaction.

We may remove content and suspend or permanently ban an Account at any time, with or without prior notice, where We determine that these Guidelines have been breached. Certain severe categories, including sexually explicit content, are grounds for immediate and permanent removal.

6. Recording, Reporting and Moderation

Calls made through the App are processed in real time.

• All calls will be temporarily recorded and stored in the Service's database for 24 hours.
• Reported calls will be temporarily stored and reviewed for moderation for up to 90 days, or until the report is reviewed and concluded.
• If a malicious call is not reported, the Company shall not be liable for failing to take action.
• Moderation decisions are made at the sole discretion of the Company.

Video Bytes are handled as follows:

• A Video Byte You have viewed is deleted within 48 hours after its Moment expires or is deleted.
• A Video Byte You have not yet viewed is retained until You view it, and is then deleted on the same basis.
• A reported Video Byte is retained until the report is reviewed and concluded, up to a maximum of 90 days.
• The App does not currently prevent the recipient's device from capturing a screenshot or screen recording of a Video Byte. You should share only what You are comfortable being seen, and You must not capture or redistribute another member's Video Byte (see Section 5).

By using the Service, initiating or participating in a call, or recording or receiving a Video Byte through the App, You expressly consent to the recording, temporary storage, processing, and moderation review of such communications in accordance with these Terms.

6.1 Reporting, Blocking and Automated Moderation

The App gives You tools to keep interactions safe:

• Flag a Moment from the Wall, selecting a reason;
• Report a Video Byte or a user from the byte playlist ("Report Abuse");
• Report or give feedback on a call, both during the call and from Call History;
• Block a user, so You are never matched with them again on a call.

Reports are weighted by severity and contribute to a moderation score for the reported user. As that score accumulates, the Service may automatically apply temporary or permanent restrictions on the Account, and reports may also be reviewed by Our team. Moderation decisions, whether automated or manual, are made at the Company's sole discretion, and severe violations may result in immediate and permanent termination.

7. Privacy and Data Protection

The Company processes Personal Data in accordance with:

• Information Technology Act, 2000
• Digital Personal Data Protection Act, 2023
• GDPR (where applicable)

7.1 Data Collected

We may collect:

• Registration details (Mobile number, Name, and Language)
• Group and Invitation data (Group membership and roles; invited identifiers stored as hashes)
• User-generated content (Moments and Video Bytes)
• Device and Usage Data
• Log Data (IP address, crash reports)
• Camera and Microphone access during active use

Full detail of what we collect and why is set out in our Privacy Policy.

7.2 Legal Basis for Processing

Processing is based on:

• Consent
• Contractual necessity
• Legal obligation
• Legitimate interests (security and fraud prevention)

7.3 Data Retention

• Account Data: On a deletion request, deactivated immediately and permanently purged after a 7-day cooling-off period.
• Video Bytes: Viewed Bytes deleted within 48 hours after the Moment expires or is deleted; unviewed Bytes retained until viewed, then deleted on the same basis.
• Unreported Calls: Stored for 24 hours.
• Reported Calls and Video Bytes: Retained until the report is reviewed and concluded, up to 90 days.
• Usage Data: Retained up to 12 months in anonymized form.

7.4 Data Sharing

We do not sell Personal Data. Data may be shared only for:

• Legal compliance
• Business transfers
• User safety

7.5 User Rights

Under the DPDP Act, You have the right to:

• Access Your data
• Correct inaccurate data
• Request erasure
• Lodge grievances
• Nominate a representative

Requests may be made to: contact@humini.app. See also our Privacy Policy.

8. Account Deletion

You may request deletion of Your Account at any time, either from within the App or at live.humini.app/delete-account.

• When You confirm a deletion request, Your Account is deactivated immediately. You then have a 7-day cooling-off period during which You can cancel by signing back in; after 7 days, Your Account and personal data are permanently deleted.
• A confirmation message will be sent to verify the request before any data is deleted.

9. Intellectual Property

All intellectual property rights in the App, including text, graphics, software, logos, and trademarks, are owned by Arus Innovation Private Limited.

You are granted a limited, non-exclusive, non-transferable license to use the App solely for personal use.

Unauthorized reproduction, modification, or distribution is strictly prohibited.

10. Third-Party Services

The App may integrate third-party SDKs for analytics, crash reporting, or notifications. Such providers operate under their own privacy policies.

11. International Data Transfers

Data is primarily processed in India. If transferred internationally, equivalent safeguards shall be implemented in compliance with applicable law.

12. Termination

The Company may suspend or terminate Your Account if You violate these Terms.

You may terminate this Agreement at any time by deleting Your Account.

Upon termination:

• Access to the Service ceases;
• Certain clauses (Liability, Intellectual Property, Jurisdiction) survive termination.

13. Limitation of Liability

To the fullest extent permitted by law, the Company shall not be liable for:

• Loss of profits or business opportunities;
• Reputational harm;
• Loss of data;
• Indirect, incidental, special, or consequential damages.

The Service is provided "AS IS" without warranties of any kind.

14. Force Majeure

The Company shall not be liable for delays or interruptions caused by events beyond reasonable control, including natural disasters, governmental actions, cyberattacks, or technical failures.

15. Governing Law and Dispute Resolution

This Agreement is governed by the laws of India.

Subject to applicable law, courts located in Bangalore, Karnataka, India shall have exclusive jurisdiction over disputes arising from this Agreement.

16. Severability

If any provision of this Agreement is held unenforceable, the remaining provisions shall remain valid and enforceable.

17. Assignment

You may not assign this Agreement without prior written consent.

The Company may assign this Agreement in connection with a merger, acquisition, or business transfer.

18. Grievance Officer

19. Changes to Terms

We may update these Terms to reflect changes in law or Service features.

Users will be notified by in-app notice at least 15 days prior to material changes. Continued use after the effective date constitutes acceptance.

20. Entire Agreement

This Agreement constitutes the entire agreement between You and the Company regarding the Service and supersedes all prior agreements.